THE PRIZM HOUSE — SHIPPING POLICY

Last Updated: June 9, 2026

At The Prizm House, we believe that getting your hobby box to your door should be just as exciting as opening it. That is why we offer free worldwide shipping on every single order — no minimum purchase required, no hidden fees, no exceptions. This policy outlines everything you need to know about how we process, pack, and ship your orders, including pre-orders.

FREE WORLDWIDE SHIPPING

Every order placed at The Prizm House ships completely free, regardless of your location or order size:

Free shipping on all orders within the United States
Free shipping on all international orders to every country worldwide
No minimum order value required
No shipping fees added at checkout — ever
Free shipping applies equally to standard orders and pre-orders

ORDER PROCESSING TIME

All orders — including pre-orders — are carefully verified, packed, and prepared for shipment within the following timeframe:

Order Type | Processing Time
In-stock orders | 3–5 business days after order confirmation
Pre-orders | 3–5 business days after official product release date

Processing takes place Monday through Friday. Orders placed on weekends or public holidays will begin processing on the next available business day. During peak periods or high-volume releases, processing may take slightly longer — we will notify you by email if this occurs.

SHIPPING TIMEFRAMES

Once your order has been processed and dispatched, estimated delivery times are as follows:

These timeframes apply to both standard orders and pre-orders. For pre-orders, the delivery window begins after the official product release date and processing period. Delivery times are estimates and are not guaranteed. They may vary depending on carrier capacity, customs processing, and local postal services.

SHIPPING CARRIERS

The Prizm House ships with all major carriers to ensure your order is delivered safely, reliably, and on time:

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
DHL

The carrier assigned to your order is selected based on your location, package size, and the fastest available service at the time of shipment. You will be notified of the carrier and tracking number in your shipping confirmation email.

PRE-ORDER SHIPPING

Pre-orders follow the exact same shipping policy as all standard in-stock orders:

Free worldwide shipping — no exceptions
Processing begins within 3–5 business days of the official product release date
Once shipped, domestic US delivery takes 5–9 business days
Once shipped, international delivery takes 7–21 business days depending on destination
You will receive a shipping confirmation email with your tracking number as soon as your pre-order ships
Pre-orders containing multiple items ship together unless otherwise requested
If your order contains both in-stock and pre-order items, everything ships together once all items are available — contact us if you need your in-stock items shipped separately at no additional cost

ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing:

Your order number
The name of the assigned carrier
Your tracking number with a direct link to track your shipment
The estimated delivery date

Please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active on the carrier’s website. If your tracking information has not updated after 48 hours, please contact us and we will investigate immediately.

SHIPPING ADDRESS ACCURACY

It is the customer’s responsibility to ensure that the shipping address provided at checkout is complete, accurate, and up to date. Please note the following:

The Prizm House is not responsible for orders delivered to an incorrect or incomplete address provided by the customer
If you notice an error in your shipping address after placing your order, contact us immediately at hello@theprizmhouse.com
We will do our best to correct the address before the order is dispatched — however we cannot guarantee changes can be made once the order has been processed

INTERNATIONAL SHIPPING & CUSTOMS

The Prizm House ships to every country worldwide. International customers should be aware of the following:

While shipping is completely free, international orders may be subject to import duties, customs fees, and local taxes imposed by the destination country upon arrival
These charges are entirely the responsibility of the customer and are not included in your order total at checkout
The Prizm House has no control over customs delays or fees and cannot predict their amount or timing
Customs processing times vary by country and may add additional days to your estimated delivery window
We strongly recommend contacting your local customs office for information on applicable fees before placing your order

PACKAGING

Every order shipped from The Prizm House is carefully packed to ensure your products arrive in perfect condition:

Hobby boxes and cases are packed in reinforced outer boxes with cushioning materials
Individual items are wrapped in bubble wrap and padding to prevent damage in transit
All packaging is sealed and weatherproofed to protect against moisture
We never reuse damaged or compromised packaging materials

LOST OR DELAYED SHIPMENTS

If your order appears to be lost or is significantly delayed beyond the estimated delivery window, please take the following steps:

Check your tracking information for the latest update
Allow 2–3 additional business days beyond the estimated delivery date for unexpected carrier delays
Contact us at hello@theprizmhouse.com with your order number
We will open an investigation with the carrier on your behalf and keep you updated throughout the process
In the event your order is confirmed lost, we will arrange a replacement or issue a full refund at no cost to you

DAMAGED SHIPMENTS

If your order arrives with visible damage to the outer packaging, please:

Photograph the outer packaging and the product before opening or discarding anything
Contact us within 48 hours of delivery at hello@theprizmhouse.com
Include your order number and photographs in your message
We will resolve the issue promptly with a replacement or full refund at no cost to you

CONTACT FOR SHIPPING INQUIRIES

For any questions about your shipment, tracking, or delivery, please contact our team:

Email: hello@theprizmhouse.com
Address: 406 Reed Pl, Midwest City, OK 73110, United States
Response time: within 24 hours, 7 days a week