THE PRIZM HOUSE — PAYMENT POLICY Last Updated: June 9, 2026
OVERVIEW
At The Prizm House, we are committed to providing a secure, transparent, and seamless payment experience for every customer. This Payment Policy outlines the accepted payment methods, billing practices, order charges, and security measures that govern all transactions processed through theprizmhouse.com.
ACCEPTED PAYMENT METHODS
The Prizm House currently accepts the following payment methods:
| Payment Method | Details |
|---|---|
| Credit Card | Visa, Mastercard, American Express, Discover |
| Debit Card | All major debit cards with a Visa or Mastercard logo |
| Apple Pay | Available on Safari and Apple devices |
| Google Pay | Available on Chrome and Android devices |
All transactions are processed in United States Dollars (USD). If your bank account or card is in a different currency, your financial institution will apply the applicable exchange rate at the time of the transaction. The Prizm House is not responsible for any currency conversion fees charged by your bank.
WHEN YOU ARE CHARGED
All orders — including in-stock items and pre-orders — are charged in full at the time the order is placed. This applies to:
- Standard in-stock hobby boxes and cases
- Pre-orders for upcoming releases
- Backorders for out-of-stock products
- Multi-item orders containing both in-stock and pre-order products
By placing an order on theprizmhouse.com, you authorize The Prizm House to charge your selected payment method for the full order amount immediately upon checkout.
PRE-ORDER PAYMENT TERMS
Pre-orders are charged at the time of purchase — not at the time of shipment. This allows us to secure your allocation and guarantee your spot for limited-release products. Please be aware of the following:
- Your payment is collected immediately when the pre-order is placed
- Pre-order prices are locked in at the time of purchase and will not increase
- If a pre-ordered product is cancelled or discontinued by the manufacturer, a full refund will be issued automatically within 7–10 business days
- Pre-orders cannot be cancelled once placed, except in the event of a delay exceeding 60 days beyond the stated estimated release date, in which case a cancellation may be requested by contacting us
PAYMENT SECURITY
The Prizm House takes the security of your payment information extremely seriously. All transactions on theprizmhouse.com are protected by the following measures:
- SSL encryption (HTTPS) on all pages and checkout processes
- PCI-DSS compliant payment processing
- No storage of full credit or debit card numbers on our servers
- All card data is processed and tokenized by our secure payment processor
- Apple Pay and Google Pay provide an additional layer of security through device-level authentication and tokenization
We will never ask for your payment information via email, WhatsApp, or any channel outside of our secure checkout at theprizmhouse.com.
ORDER CONFIRMATION
Upon successful payment, you will receive an automated order confirmation email to the address provided at checkout. This email will include:
- Your order number
- A summary of the items purchased
- The total amount charged
- Your shipping address
- Estimated processing and delivery timeframes
Please retain this confirmation email for your records. If you do not receive a confirmation within 30 minutes of placing your order, please check your spam folder or contact us at hello@theprizmhouse.com.
FAILED OR DECLINED PAYMENTS
If your payment is declined, your order will not be processed. Common reasons for payment failure include:
- Insufficient funds
- Incorrect card details entered at checkout
- Card restrictions on international or online transactions
- Bank security flags on the transaction
If your payment is declined, please verify your details and try again, or contact your bank for assistance. You are also welcome to reach out to us via WhatsApp at +1 (304) 716-8431 and we will do our best to assist you.
PRICING & TAXES
All prices displayed on theprizmhouse.com are listed in USD. The Prizm House reserves the right to adjust pricing at any time without prior notice. However, once an order is placed and payment is confirmed, the price is locked in and will not be subject to change.
International customers may be subject to import duties, customs fees, or local taxes imposed by their country upon delivery. These charges are the sole responsibility of the customer and are not included in the order total at checkout.
FRAUD PREVENTION
The Prizm House reserves the right to cancel any order suspected of fraudulent activity, including but not limited to the use of stolen payment credentials, unusually large orders, or orders flagged by our payment processor. In such cases, a full refund will be issued to the original payment method and the customer will be notified.
CONTACT FOR PAYMENT INQUIRIES
For any questions or concerns regarding a payment, charge, or transaction, please contact us directly:
Email: hello@theprizmhouse.com WhatsApp: +1 (304) 716-8431 Response time: within 24 hours, 7 days a week